The process of healthcare is complex and requires inputs from several sources. Medical transcription is one of the sources that provide inputs that aid the healthcare process. Medical transcription is the process of creating patient medical records from the audio of the patient- healthcare professional encounter. Medical transcription is one of most preferred method of documenting the healthcare process as it meets all the quality criteria of being accurate, timely, secure and cost effective, besides being flexible. As medical transcription requires specialized inputs in the form of the right team, the right technology and the right process to be able to meet all these quality criteria, outsourcing medical transcription to a professional medical transcription service provider has been found to be an ideal solution.
As the process of healthcare have several stakeholders with often contrary expectations it is important to assess whether outsourced medical transcription services meet the needs of all stakeholders in the healthcare process.
Stakeholders have been defined as any party that can affect or be affected by the actions of the business as a whole.
Who are the stakeholders in the healthcare process?
The stakeholders in the healthcare process can be categorized as:
- Healthcare professionals/ healthcare facilities
- Payers
- Employers
- Patients
How do outsourced medical transcription services meet the expectations of the stakeholders of the healthcare process?
Outsourced medical transcription service providers provide services that help fulfill the expectations of the stakeholders in the healthcare process, by providing services that include the following:
- Accurate records: Outsourced medical transcription service providers create accurate records of the patient encounter including the narrative. This aids in various aspects including
1. Clinical decision making
2. Avoiding waste of resources by avoiding unnecessary or repetitive tests
3. Risk management
4. Giving patients a clear picture of their health and the care that is being given
- Timely creation of records: Outsourced medical transcription service providers provide services that are prompt and meet the turnaround time requirements of healthcare professionals. This aids in various aspects including:
1. Timely diagnoses
2. Quicker reimbursement
3. Quicker treatment
- Secure services: Outsourced medical transcription service providers ensure that the process of medical transcription is secure and the confidentiality of patient information is protected. HIPAA and HITECH compliance is an important expectation of all the stakeholders in the healthcare process.
- Cost effective services: Outsourced medical transcription service providers ensure that the cost of medical transcription is limited to just the cost per line. They also ensure substantial reduction in the cost per line resulting in savings over a period of time. This helps in lowering the cost of healthcare, which again is the expectation of all stakeholders.
- Technology: The technology used by the medical transcription service provider has an impact on several aspects including easier access, varied modes of document delivery, convenient modes of dictation, adoption of EMR/EHR through HL7 interface etc. The technology used by the medical transcription service provider has an impact on various aspects including flexibility, convenience, security etc.
It can be seen that choosing the right medical transcription service provider can help meet expectations of all the stakeholders in the healthcare process.
TransDyne, a leader in the outsourced medical transcription industry has used their extensive background in information technology and their experience in serving the needs of the healthcare sector to provide total medical transcription solutions.
TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!
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