Medical transcription outsourcing: Transition made easy by having the right customer support

Medical transcription is a service that is vital for the smooth running of healthcare facilities, having an effect on both the operational and commercial aspects by creating accurate, timely and secure patient records. Though medical transcription plays a vital role in the smooth running of healthcare facilities it is not part of the core competencies of the healthcare facility. The best solution to ensure efficient and economic creation of patient records is to outsource medical transcription to a professional medical transcription service provider.

Outsourcing medical transcription not only ensures accurate, timely and secure creation of patient transcripts it also ensures substantial cost savings to the healthcare facility in terms of direct as well as indirect costs. The process of outsourcing medical transcription would essentially involve the following steps:

• Defining the objectives of outsourcing medical transcription: The first step would involve clearly defining the desired outcome/s from the outsourcing decision. The objectives for outsourcing medical transcription could consist of factors like reducing cost of transcription, improving quality of services, shortening the turnaround time, reducing indirect expenses incurred for transcription or a combination of any of the above objectives.

• Sourcing medical transcription service providers: Once the objective of outsourcing medical transcription has been clearly defined the next step would involve sourcing service providers based on these criteria. This stage would essentially involve eliminating those service providers who do not meet the qualifying criteria defined by the healthcare facility.

• Obtaining proposals from the medical transcription service providers including:

1.     Pricing and billing methodology

2.     Assured levels of accuracy

3.     Turnaround time options

4.     Details of technology platform used for transcription

5.     Security measures to ensure HIPAA and HITECH compliance

• Evaluating the medical transcription proposals: It is important to evaluate not only the parameters of services as provided by the medical transcription company but also their capability to deliver these services as defined.

1.      Pricing in medical transcription needs to be carefully evaluated by studying the billing method used by the service provider

2.      The capability of the service provider to deliver accurate medical transcription services can be assessed by evaluating their training methods and the quality control method.

3.      The capability of the service provider to meet turnaround time commitment can be evaluated by evaluating the technology used by them along with their methods for achieving accuracy.

4.      The criteria of evaluating the technology used by the service provider should be that the healthcare facility should not require further investments and the technology used for medical transcription should provide multiple benefits while still being easy to use.

5.      HIPAA and HITECH compliance can be evaluated by checking the measures taken by the medical transcription service provider to secure technology, processes, infrastructure and people

• Checking for references: The experience and expertise of the medical transcription service provider can be evaluated by checking on the references of customers who have already availed outsourced medical transcription services from them

• Availing free trial: Availing a free trial would enable the healthcare facility to test the service capabilities of the service provider and compatibility first hand

• Signing the contract: This would involve formalizing and agreeing upon the specifics of the service required from the medical transcription service provider.

• Using the services: Integrating the transcription system and actually start utilizing the outsourced medical transcription services.

• Checking for customer service channels: Throughout the process of outsourcing from the stage of sourcing medical transcription service providers to the stage where the healthcare facility starts availing outsourced medical transcription services the channels available to the healthcare facility for communicating with the medical transcription service provider play a vital role. The role of having multiple channels of communication for customer service and feedback is even more vital once the actual outsourcing process begins.

            It is important for healthcare facilities and healthcare professionals to evaluate the             channels of communication and customer services available to ensure smooth             transition to outsourced services. The advantages of having multiple channels for             customer service support include:

·        Instant solution to any technical problems

·        Instant customization of services

·        Instant feedback and improvement in quality

·        Instant clarification regarding billing

·        Two way communication for improvement of services

Evaluating the medical transcription service provider based on all criteria including availability of customer service channels can help smooth transition to outsourced medical transcription services.

TransDyne, leader in the outsourced medical transcription industry provides services with the following benefits:

Ø      TransDyne offers medical transcription with an accuracy of above 99%

Ø      TransDyne assures a turnaround time of 24 hours with an option of 4-12 hours for STAT reports.

Ø      TransDyne ensures security of data by securing technology, processes and people.

Ø      TransDyne offers a reasonable and fair price by charging 10 cents per line, which is calculated by using the character line pricing method.

Ø      TransDyne maintains a large, well-trained team of medical transcriptionists, which enables them to cope with varying volumes

Ø      TransDyne offers medical transcription services by using the latest technology that is advanced and easy to use.

Ø      TransDyne uses the character line billing method that is verifiable, definable, measurable, consistent and fair & honest

Ø      TransDyne has the testimonials of their success stories available for viewing on their website.

To know more details on how TransDyne can ease the medical transcription process please click here

Medical transcription outsourcing: Maintaining quality standards

Medical transcription is basically the process of converting audio records of the patient- healthcare professional encounter into text format. Medical transcription services need to meet the quality standards of being accurate, timely, secure and cost effective. Components of quality medical transcription can be understood by understanding the process of medical transcription from the beginning to end.

Medical transcription starts when the patient visits the healthcare facility for availing healthcare services. Once the visit is concluded the healthcare professional dictates details of the encounter into a recording device of his choice. These audio files are then transcribed by a medical transcriptionist into text format.  An easy fix for healthcare facilities to ensure quality medical transcription is to outsource the entire transcription process to an outsourced medical transcription service provider.

 The quality of the information captured in patient records is also dependent on the quality of voice capture along with the skill of the medical transcriptionist team working on it. Quality standards in medical transcription are maintained by maintaining the quality standards at every step of medical transcription including voice capture and the medical transcription process.

Voice capture: Capturing the inputs provided by the healthcare professional and support staff after the patient- healthcare professional encounter is vital to ensure that the patient records accurately and comprehensively reflect all the details. Patient records are valuable resources to ensure continuity of care and to start the reimbursement process.

To ensure that narration of the healthcare professional is captured comprehensively it is important to cover the following aspects:

a)     Identifying the document type: The healthcare professional needs to identify the type of document he/she wants transcribed to enable the medical transcriptionist to use the requisite template/format.

b)     Use of dictation equipment: The healthcare professional needs to be familiar and comfortable with the mode of dictation

c)      Dictated content: The content in the audio file needs to be clear, comprehensive and concise

d)     Confidentiality and security: Healthcare professionals should dictate in an environment that protects the security of confidential patient information

e)     Education of dictators: Healthcare professionals need to be instructed on best practices for dictation.

The transcription process:

a)     Efficient processes: The medical transcriptionists working on the medical transcription process need to provide accurate and timely services. To enable this the medical transcription service provider has to have the right training program in place to train medical transcriptionists in one or two specialties making them domain experts. This ensures medical transcription that is accurate and meet turnaround time requirements

b)     Secure: Security during the process of medical transcription including ensuring secure transfer of audio files for transcription and transcripts, secure processes and infrastructure needs to be ensured. The medical transcription service provider needs to secure technology, processes, infrastructure and educate the team to ensure HIPAA and HITECH compliance

c)      Management of transcription process: To ensure turnaround time of medical transcription it is important that the audio files are transferred to the medical transcription service provider at the earliest, the work is allocated to medical transcriptionists according to their specialty. To ensure quality transcription it is also essential to put the transcripts through a stringent quality process.

d)     Interfacing to enable transmission of audio files and transcripts: The technology used by the medical transcription service provider needs to ensure an automatic system, which checks for audio files and transmits to the medical transcription service provider for transcription. Document delivery modes to ensure secure, convenient and customized delivery of transcripts to healthcare professionals.

For seamless transition to outsourced medical transcription services it is also important to have the management support in the following areas:

a)     Follow through on HIPAA and HITECH compliance

b)     Timely problem resolution

While outsourcing medical transcription it is important to source a medical transcription service provider who has a comprehensive quality process.

TransDyne, a leader in the outsourced medical transcription industry has used their extensive background in information technology to come up with medical transcription services that provide easy to use solutions for the needs of healthcare professionals and other staff of the healthcare facilities. TransDyne, a leader in the outsourced medical transcription industry provides complete medical transcription solutions.  TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!               

To avail outsourced medical transcription services from TransDyne, click here.

Medical transcription outsourcing: What to look for in the service provider?

While outsourcing medical transcription a healthcare facility has to analyze in detail what they hope to gain from the outsourcing decision and match their requirements with the services offered by the medical transcription service provider.  Some of the main criteria for evaluating a potential service provider are:

Quality: Though cost savings is one of the main driving forces behind outsourcing medical transcription, quality should be the main criteria for assessing the suitability of the service provider. To ensure that the service provider can meet quality standards it is important to assess the capability of the medical transcription service provider to meet quality standards by focusing on the following areas:

1. Promised accuracy levels: The accuracy levels promised by the medical transcription service provider should not be below the accepted industry norm of 98%. Moreover it is also important to ascertain the Quality Guidelines used by the service provider to arrive at the percentage of accuracy
2. Quality processes: The medical transcription service provider should have an effective method/ process in place to ensure that the accuracy levels promised can be achieved. The capability of the service provider to deliver quality is dependent on the recruitment & training policies, the number of quality check levels the transcripts are put through and a policy of not diluting quality by using subcontractors

Turnaround time: The inputs from the patient records play an important role in supporting the healthcare decision making process and the reimbursement process. It is important to ascertain the capability of the outsourced medical transcription service provider to meet turnaround time commitment by checking on the manpower availability and the technology used.

Experience, background and references: Medical transcription is a service that requires the right blend of human expertise and technology to meet quality requirements. Therefore while outsourcing medical transcription it is important to ascertain the experience and background of the service provider. Checking on references of their customers is an essential part of evaluating the service provider.

Contracts: The contract agreement between the healthcare facility and the service provider formalizes the scope of services are defined and the expected quality levels. It is important to ensure that the contract is not one sided and covers all the salient points

Cost per line and the billing methodology: Cost reduction is one of the main benefits of outsourcing medical transcription; it is important to ascertain that the price quoted by the medical transcription service provider is clearly explained. It is important to understand the method of billing used by the service provider to ensure that there are no hidden costs

Capacity to integrate with EMR/ EHR: It is important to ascertain whether the medical transcription service provider has HL7 capabilities to integrate with EMR. Adoption of EMR helps improve the healthcare process and is also mandatory by law.

Modes of dictation: The medical transcription service provider has to be able to configure the existing modes of dictation with their system. This would enable the healthcare professionals to retain their familiar mode of dictation, helping them optimize their time.

Systems for managing transcription: The process of medical transcription needs to be supported by technology to ensure accessibility and safety. It is important to evaluate the software and tools used by the medical transcription service provider to ensure that the service provider has an efficient and effective system for managing transcription, which can be integrated into the existing systems of the healthcare facility. Features like archives, job summaries, electronic signature can ease the working life of healthcare professionals and support staff.

Document delivery modes: The medical transcription service provider needs to facilitate various options for document delivery depending on the type of document, the urgency of the information required and the preference of the healthcare professional. It is important to assess the modes of document delivery offered by the service provider.

Templates/ macros etc: The medical transcription service provider needs to be in a position to accommodate the requirements of the healthcare professionals with regard to the template/formats/macros as required by them.

HIPAA / HITECH compliance: Protecting confidential patient information is a legal and moral obligation. It is important for the outsourced medical transcription service provider to be HIPAA / HITECH compliant.

Assessing a medical transcription service provider based on all these factors would ensure smooth transition to outsourced medical transcription services.

TransDyne, a leader in the outsourced medical transcription industry has utilized their extensive background in information technology and their experience in providing medical transcription services to come up with medical transcription solutions that help healthcare facilities save on time, money and effort. TransDyne, a leader in the outsourced medical transcription industry provides complete medical transcription solutions.  TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!            

To avail complete outsourced medical transcription services from TransDyne, click here.

Medical transcription outsourcing: Acting as a catalyst for change

Medical transcription is a vital component of the healthcare process; creating patient records which can be used as a point of reference as required. Patient records are invaluable as a decision making tool in planning care for patients, as the basis for coding and billing, as evidence in case of litigation. Documenting the healthcare service provided to patients also prevents duplication of efforts and helps saving on resources.

The process of medical transcription requires inputs in the form of personnel, infrastructure and technology to be able to create accurate and speedy patient records. Having an in-house medical transcription department can lead to dilution of focus of time, attention and other resources from the core business of providing quality healthcare.  Outsourcing medical transcription on a turnkey basis to a professional service provider helps the healthcare facility focus on the core business.

Availing professional transcription services from the outsourced medical transcription service provider can act as catalyst for change in focus and provides strategic advantages.

How does outsourcing medical transcription act as a catalyst for change?

Outsourcing medical transcription to a professional service provider helps increase focus on core business, by providing services with the following benefits:

• Savings on cost of transcription: One of the main and obvious benefits of outsourcing medical transcription is that of savings on direct and indirect cost of transcription. Not only that quality medical transcription services also help speed up the reimbursement process.
• Renewed focus on improving services: Outsourcing medical transcription frees up a lot of resources including key personnel, information technology infrastructure, real estate etc. This helps the healthcare facility renew their focus on improving the quality of services in their core business utilizing these resources.
• Helps cope with expansion plans without diluting quality: Outsourcing medical transcription ensures that the quality of transcription, that is; accuracy, turnaround time and security are not compromised irrespective of the quantity of services required. Healthcare facilities can add on additional specialties and services without fear of dilution of quality in patient records
• Access to a talent pool and the right technology: Outsourcing medical transcription basically provides access to a trained pool of transcriptionists without adding on to the payroll of the healthcare facility. Another benefit of outsourced medical transcription services is that of access to technology used by the service provider for the transcription process. Technology is a major part of the medical transcription process requiring huge amount of investment, maintenance and up gradation costs.

Outsourcing provides access to technology without any of these hassles. The benefits  of technology used by the medical transcription service provider helps in improving speed, security and ease of use by providing:

1.      A system that enables automatic upload of audio files for transcription at predetermined intervals

2.      Flexible modes of dictation

3.      Archives

4.      Different modes of document delivery like automatic printing, faxing, delivery to specified folders, access of transcripts to multiple users etc

5.      Facility for electronic signature

6.      Secure technology like data encryption, multi tiered application architecture, firewalls etc.

7.      HL7 interface for EMR adoption

8.      System for keeping track of dictation, transcripts etc

Outsourcing medical transcription to the right provider enables healthcare facilities to leverage on the experience, expertise, manpower and technology of the service provider. Outsourcing medical transcription to the right service provider can help act as a catalyst for positive change.

TransDyne, a leader in the outsourced medical transcription industry has utilized their extensive background in information technology and their experience in providing medical transcription services to come up with medical transcription solutions that help healthcare facilities save on time, money and effort. TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!   

To avail complete outsourced medical transcription services from TransDyne, click here.

Medical transcription outsourcing: Helping the documentation process

The importance of maintaining patient medical records is undeniable in both the operational and commercial aspects of healthcare. Healthcare facilities have various options available to them to document the patient- healthcare professional encounter. The options available for documenting are:

• Dictation to transcription: The healthcare professional has the option of dictating notes of his/her encounter with the patient. These audio files can be converted into text reports using the following options:

1.     In-house transcriptionists

2.     Independent contractors

3.     Outsourcing to a professional medical transcription service provider

4.     A combination of any of these above sources

• Speech recognition software: This enables the dictation of the healthcare professional into text format using the recognition software instantly. In theory this sounds like the best solution. But this method has many shortcomings, some of which are:

1.     The software needs to be trained

2.     The healthcare professional has to change his method of dictation

3.     The document produced by speech recognition software is only 60%- 80% accurate, needing extensive editing and quality checking

• Direct entry into EMR/EHR: This enables the healthcare professional to capture data at the point of care using point and click templates. Though this method allows for instant documentation, this method has some shortcomings:

1.     Lack of narrative details

2.     Decreases the productivity of the healthcare professional

3.     Focuses the attention of the healthcare professional on the computer instead of the patient

Though there are many options available to healthcare professionals and healthcare facilities for creating patient medical records, all the methods need the support of experienced and skilled medical transcription services to meet all the criteria of healthcare documentation. Outsourcing medical transcription to a professional service provider can help healthcare facilities and healthcare professionals meet all the criteria of healthcare documentation.

How can outsourced medical transcription services help meet the criteria for healthcare documentation?

Outsourcing medical transcription to a professional service provider provides healthcare facilities access to all the resources required for healthcare documentation, namely:

• Trained and skilled medical transcriptionists to ensure accuracy and speed
• The right processes to ensure quality and security
• The right technology to ensure speed, security and ease of use.

What are the principles of healthcare documentation and how do outsourced medical transcription services help healthcare facilities adhere to these principles?

The principles of healthcare documentation are:

• Unique identification of the patient: The process of medical transcription ensures that the identity of the patient is captured in the manner narrated by the healthcare professional to ensure unique identification 

• Accuracy: The process of medical transcription ensures that the information provided by the healthcare professional and the support staff in the audio record is captured with maximum accuracy possible

• Completeness: The medical transcription process ensures that the information provided by the healthcare professional is capture completely to the extent possible

• Timeliness: The process of medical transcription ensures that the patient medical records are created on a timely basis by using the right team, the right process and the right technology

• Interoperability: Interoperability of the data in the patient records can be ensured by the medical transcription service provider using HL7 interface. HL7 functions as a standard to ensure that critical healthcare information is made available to various sources without the meaning getting lost.

• Retrievability: Most outsourced medical transcription service providers keep the audio records and the transcribed documents on their systems for a period of time as specified by the healthcare facility, after which they are archived. The staff at the healthcare facility can retrieve this data by using various criteria like patient name, MRN no, the provider, the date of treatment or a combination of any of these criteria

• Authentication: Outsourced medical transcription service providers have the provision of the healthcare professionals being able to electronically sign off on transcribed reports to authenticate them

• Auditability: In case of any missing words or data, these would be highlighted by the medical transcriptionists so that the healthcare professionals can audit these records and correct the missing/ wrong entries

• Confidentiality and security: Outsourcing to the right medical transcription service provider ensures that the service provider would have HIPAA / HITECH compliant measures in place to secure confidential patient information covering technology, processes, infrastructure and teams.

TransDyne, leader in the outsourced medical transcription industry has used their background in information technology to develop software and tools for medical transcription that save on efforts and money and adhere to the principles of healthcare documentation.

TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!   

To avail outsourced medical transcription services from TransDyne, click here.

Medical transcription services: Gastroenterology

Medical transcription is the process by which audio records of a patient-healthcare professional encounter are converted into text format.  Medical transcription is a service closely associated with medicine. And medicine is a vast field having numerous branches and specialties. The needs of each specialty are entirely different. It is required that the medical transcriptionists providing this service are oriented with the terminology associated with the branch of medicine they are working on.

TransDyne understands that the needs of each specialty of medicine are unique. Therefore the medical transcription requirements of each specialty are different. Knowing this and the importance of creating accurate and timely records, TransDyne has created a unique training program for its medical transcriptionists. Under this program medical transcriptionists are trained to become expert transcriptionists in one or two specialties of medicine.

This means that they are taught the terminologies, drugs and procedures associated with the specialty. The specialty medical transcriptionist teams are also kept constantly updated on the latest developments in the field, as medicine is a dynamic field with new developments and discoveries.  Work is allotted to medical transcriptionists based on the specialty on which they are trained.

Gastroenterology is the branch of medicine focusing on the digestive system. Medical professionals specializing in the field of gastroenterology are called gastroenterologists and are trained to treat and mange patients with gastroenterological disorders.   

TransDyne has a team of specialist medical transcriptionists who are well trained for providing professional medical transcription services for healthcare professionals practicing gastroenterology.

How does specialist training in gastroenterology transcription affect accuracy levels?

Medical transcriptionists, proofreaders and editors are familiar with all the requisite terminology, procedures and the drugs used in gastroenterology due to the training program aimed at familiarizing the medical transcriptionists with this specialty. This ensures that the error rates in transcripts are drastically reduced and the accuracy levels are high. The team is able to produce high quality reports from the very beginning.

How does specialist training in gastroenterology transcription affect turnaround time?

Due to the training methods used the medical transcriptionists are very familiar with the specific terminology used and are able to produce transcripts with requisite accuracy in optimum time.

How does specialist training in gastroenterology transcription affect cost per line of transcription?

Due to the reduced error rate and reduced turnaround time the need for multi level quality checks is reduced and the productivity of the medical transcriptionist is enhanced this helps keep the cost of production under control and the benefits of this are passed on the healthcare facility.

TransDyne provides gastroenterology medical transcription that is cost efficient, speedy and accurate. Moreover gastroenterologists can benefit from the other features of medical transcription services by TransDyne like:

Data Security: TransDyne ensures data security of medical transcription by incorporating security measures like 128-bit data encryption, multi-tiered application architecture, design level security, safeguards, firewall protected networks, sterilized e-mail servers, denial of access procedure and multi modal alerts. TransDyne also ensures data security by ensuring that the data doesn’t leave their premises physically. To ensure secure medical transcription all the transcription is done in the company’s own premises and the premises are secured through appropriate security measures. TransDyne meets and exceeds all HIPAA/HITECH regulations that apply to electronic exchange of information.

Technology: Considering that time is one of the most precious commodities for healthcare professionals, TransDyne believes in using technology that provides multiple features with ease of use. Some of the features of the software and tools used by TransDyne are as follows:

• Smart upload: TransDyne offers doctors the choice of using modes of dictation they are already comfortable with. Then these files can be uploaded to the servers to be made available for transcription. Smart upload enables transfer of dictation files from the healthcare facility’s server to TransDyne’s server by checking for new dictations at pre-fixed intervals.

• Web Delivery: TransDyne’s web delivery system tackles all issues related with tracking dictations, receiving documents and finding old files form the archives.

• Smart Delivery: Smart delivery is an automated program that addresses the automatic downloads, saving files and printing needs of a healthcare facility.

• HL7 integration: TransDyne can configure and send healthcare information as HL7 messages to the client’s EMR with no additional costs.

To avail gastroenterology medical transcription services from TransDyne, click here.

Medical transcription outsourcing: Make an informed choice for desired results

Outsourcing medical transcription has been acknowledged to be a sensible option for healthcare facilities and healthcare professionals looking for accurate, speedy, secure and cost effective medical transcription services. However while outsourcing a vital component of the healthcare process like medical transcription it is important to make an informed choice so as to ensure a long-term partnership.

To achieve the desired objective of outsourcing medical transcription it is imperative that the healthcare facilities follow a clear-cut process of outsourcing, consisting of the following steps:

Identify the objective of outsourcing: While outsourcing an important aspect of the healthcare delivery chain like medical transcription it is important to identify what exactly one hopes to gain from the outsourcing decision.

It would seem obvious that the desired outcome of outsourcing medical transcription  would be to save on costs, but there could also be other objectives like expansion of services, better time management, gaining access to a larger pool of talent & technology etc. Identifying the desired outcome of the outsourcing decision can help in  the evaluation the medical transcription service provider based on their capability to help achieve this objective. Focusing only on the cost saving aspect can lead to the wrong choice.

Identify the risks: Outsourcing medical transcription involves certain inherent risks and it is better to identify these risks; this will help in evaluating the medical transcription service provider on the basis of their capability to minimize these risks. The inherent risks involved in outsourcing medical transcription are:

a)     The inability of the medical transcription service provider to cope with volume

                 fluctuations.

b)     The risk  of pricing with hidden costs

c)      Security risk

d)     Technology mismatch risk

e)     Quality risk

Evaluate the service provider: This step of the outsourcing process involves evaluating the medical transcription service provider to ensure that the potential risks that may arise out of outsourcing can be mitigated.

1. Years of experience: The number of years the medical transcription service provider has been in existence is an indication of the robustness of the service provider
2. Relevant experience: The experience of the medical transcription service provider in having served healthcare facilities and healthcare professionals of similar types is an important aspect to be evaluated as this indicates the capability of the service provider.
3. References: Getting feedback of the existing customers of the medical transcription service provider establishes the service provider as being capable of delivering services as promised
4. Pricing: While outsourcing medical transcription it is important to study the cost quoted by the service provider in detail. As cost saving is one of the main objectives of outsourcing it is important to evaluate the billing method used by the service provider to ensure that the components of pricing are understood by all concerned
5. Accuracy: As patient medical records support the operational, legal and commercial aspects of the healthcare facility it is important to ensure that the information captured in the patient records is as accurate as possible. To evaluate the capability of the medical transcription service provider to deliver accurate transcription it is important to focus on the training methods and the quality check procedure
6. Turnaround time: Timely transcription helps in clinical decision-making and in quickening the reimbursement process. The capability of the medical transcription service provider to meet the turnaround time requirements can be evaluated by assessing the availability of trained transcriptionists  and the technology used
7. HIPAA and HITECH compliance: Protecting confidential information is not only the moral obligation of the healthcare facility, but it is also mandated by law. As the medical transcription process requires the transmission of this data to and from the healthcare facility it is important to evaluate the measures taken by the service provider for HIPAA / HITECH compliance
8. Technical compatibility: The technology used by the medical transcription service provider ensures speed, security and convenience. It is important to assess this to ensure compatibility with the systems of the healthcare facility to ensure that no further investments are required
9. After sales service: Outsourcing medical transcription requires a certain period of hand holding, having multiple channels of communication  can help resolve any issues as soon as they arise. It is important to establish that the service provider possesses adequate after sales service.
10. Scalability of services: It is important to evaluate the scalability of the medical transcription service provider's services to suit future service requirements like expansion of operations, adopting EMR, providing speech recognition software editing services etc.

Getting started with outsourced services: Once all these factors have been evaluated the next step is to sign the contract and getting started on availing outsourced medical transcription services.

Following a systematic and scientific approach to outsourcing medical transcription can help the healthcare facility avail maximum benefits from  outsourcing option.

TransDyne, a leader in the outsourced medical transcription industry has been providing medical transcription services for over a decade. TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!               

To avail outsourced medical transcription services from TransDyne, click here.