Dr.Williams,
37, was based in New Jersey in an upscale neighborhood. He was a general
physician and had a well-established practice. He had a small clinic right next
to his home, a staff of two, a nurse and a receptionist cum secretary. He also
had a part time accountant who took care of filing reimbursement forms, bank
work and tax filing.
The
nurse, Sarah would help him with initial information collection like patient
name, social security number, details of the healthcare plan, demographics and
assisted him while examining patients, administering injections, checking blood
pressure etc. The receptionist/secretary Jane was in charge of scheduling
patients, handling patients when they came in and transcribing the doctors
notes once he had finished dictating his notes.
Dr.Williams found that he was constantly juggling things,
and he could never find the information he wanted on time. He could not
actually find fault with Jane as she seemed to be overloaded with work. She
constantly seemed to be juggling phone calls, people in the reception, typing
out files and maintaining the filing system. He was also informed by Robert the
accountant that his fund flow was low, as filing for claims seemed to take an
inordinate time, owing to the fact that he could never find information on
time.
Dr.Williams
would observe whenever there was an additional influx of patients he would
receive reports as late as seven days including for those patients for whom he
had ordered further tests. This would hinder him from making the appropriate
treatment plans. He would find himself relying on scribbled notes, his own
memory and the inputs provided by his nurse. And one day he was stunned to
observe a patient craning her neck to try and read from the computer trying to
view what Jane had typed. When he looked at the screen himself, he was
flabbergasted to observe it was a file about a well-known patient of his who
was having some rather embarrassing health problems.
He
would also find that he had lesser time to spend with his family due to the
fact that an inordinate amount of his time was spent looking for information in
the patient records and then correcting wrong entries. He would question Jane
about it only to be told that she only had so much time to do everything.
Sometimes he would find that whole tapes of his recordings had been misplaced
and therefore big chunks of information would be missing from Patient records,
sometimes entire files would be missing.
He
tried to outsource the excess work of transcription to an independent
contractor (IC) and soon found that the rates were high and he had to spend a
lot of time explaining to the IC what he ‘actually’ wanted. He also was not
assured of uninterrupted services during weekends and Holidays. In addition,
more time was spent on coordinating the files transcribed by his secretary and
those transcribed by the IC.
And
when claims were filed for reimbursement, he would find that it was very
difficult to bill the patient for the rejected amount of the claim as too much
time had passed since the patient’s visit.
One
day he got in touch with TransDyne (www.transdyne.com),
a full service medical transcription provider. The people at TransDyne
heard his office woes and offered to take care of his medical
transcription needs. He was not sure but decided to listen to their
offer. TransDyne offered him a medical transcription
plan with the following benefits:
·
He
could retain his current mode of dictation
· Transcribed
files would be returned with a turnaround time of 24
hours. If he required STAT files sooner, they could be returned within 4-12
hours.
·
The
files would have a guaranteed accuracy of above 99%
·
All
his weekend and holiday transcription work would be covered.
·
He
would be provided with the benefits of an online system, which
would help him trace his dictations and transcribed documents easily. His
dictations would be uploaded automatically and he would have the options of printing
finished documents automatically, if required
·
The
information would be completely secure
·
The
cost per line of
transcription would be 10 cents per 65-character line
·
Any
specific formats and templates he wanted could be incorporated
·
Medical
transcriptionists who were specifically trained in his specialty would
transcribe his files
· TransDyne had the ability to transmit
information from the transcribed files into an EMR system if required
·
TransDyne would offer him a free trial period to
enjoy their services before deciding to sign with them
·
He
could talk to TransDyne’s customers who had benefited from similar services
Dr.Williams
checked with a couple of satisfied customers and decided to avail a free trial
of TransDyne’s medical transcription services. He was
pleasantly surprised at how easy and convenient it was. In case he or his staff had any queries TransDyne
would attend to them immediately. He was thrilled to see that his medical
transcription costs had come down by nearly 50%. Information was available on
time and was captured accurately. The technology features offered by TransDyne
made life easier, by making it easy to locate any information. He was also
happy to observe that the entire process was secure. Dr. Williams decided to
sign a contract with TransDyne to avail their services
In
the next few weeks, Robert informed him that his funds flow had improved and
reimbursements were happening faster because they were now able to file claims
much sooner than they were doing earlier.
To
avail the advantages of outsourced medical transcription services
by TransDyne click here.
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