The proposed move towards an electronic healthcare system has led to a lot of changes in the way patient encounters are documented. Healthcare services have always been poised on the premise of reliable documentation that meets all quality standards. To this end many alternate methods of documenting the care encounter have been introduced; some of these require the healthcare professionals themselves to document the patient encounter during the actual process, diluting the focus on patients and adversely affecting healthcare professional productivity.
Though each method of documenting the healthcare process has its own advantages and limitations, outsourcing medical transcription to an experienced medical transcription company has been found to be a source of reliable services. The underlying reasons for this are the fact that medical transcription companies have the relevant experience of having worked with the healthcare sector over a long period of time and have the expertise to mould the services to suit the changing needs of the healthcare sector.
Some of the main features of reliable services from experienced medical transcription companies are:
Reliable quality: Accurate information in patient medical records is an important factor that determines the reliability of services. Medical transcription companies use their vast experience in having served the healthcare sector to ensure that all the factors involved in the quality process are attuned to deliver the highest accuracy possible. Some of the measures taken to ensure accuracy include:
- Recruitment and training: Medical transcription companies recruit the best talent as medical transcriptionists based on various relevant criteria. These medical transcriptionists are then trained in one or two specialties making them domain experts
- Quality processes: Quality processes for ensuring accuracy are structured to ensure that each transcript is subject to multi-level quality checks. Retrospective reviews are used as a learning tool.
- No subcontracting: Another factor that affects quality is the medical transcription company’s control over the entire transcription process. Medical transcription companies ensure this by not engaging subcontractors to do the work.
Reliable turnaround time: Apart from the accuracy of information, the speed with which the patient medical records are returned to the healthcare facility/healthcare professionals is also very important. Medical transcription companies provide reliable turnaround time using:
- Having a transcription interface that automatically transmits dictation files for the transcription process without any delay
- Having a large pool of trained medical transcriptionists for all specialties
- Using the best technology to ensure timely and secure delivery of transcripts.
Reliable pricing: Savings on cost is probably one of the main benefits of outsourcing medical transcription. A reliable and experienced medical transcription company has an appreciation of the budgetary constraints faced by healthcare facilities and healthcare professionals, therefore offers prices that are reasonable using a billing method that is definable, measurable, verifiable, consistent, honest and fair.
Reliable technology: The technology used by the medical transcription company has a large role to play in easing the life of healthcare professionals and support staff at the healthcare facility. A reliable medical transcription company would use technology that is advanced enough to encompass all the needs while still remaining easy to use. Some of the main aspects of technology could cover the following:
- Flexible modes of dictation
- Customized modes of document delivery
- Archiving and document management
- Structured dictation and transcription
- Discrete reportable transcription
- HL7 interface
- Speech recognition software integration for adoption of EMR/ EHR (editing & proofreading).
Reliable security: HIPAA and HITECH compliance during the transcription process is critical to healthcare professionals and healthcare facilities. A reliable medical transcription company through their experience would ensure HIPAA compliance by securing people, infrastructure, processes and technology.
It can be seen that healthcare professionals and healthcare facilities can reap the benefits of reliable transcription services by outsourcing medical transcription to an experienced medical transcription company.
TransDyne, a leader in the outsourced medical transcription industry has used their extensive background in information technology and their experience in serving the needs of the healthcare sector to provide affordable and integrated medical transcription solutions.
Among the software and tools offered by TransDyne for transcription, the smart delivery system has a large role to play in easing the path to EMR/EHR adoption The Smart Delivery system, which has features like User defined folder paths to enable easy imports to EMR systems is the suggested mode of document delivery where pre-defined file saving would help import documents to EMR systems. Apart from this TransDyne also offers discounted rates for those healthcare facilities that provide demographic data entered in the EMR rather than through other modes.
Along with medical transcription services involving multiple level quality checks to ensure accuracy, the use of the right technology for ease of use, turnaround time and security, at reasonable rates, TransDyne also provides discrete reportable transcription for adoption of EMR/ EHR.
To avail complete medical transcription services from TransDyne, click here.
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