Outsourcing medical transcription needs can be a tricky decision involving a long process of qualification and then the process of evaluation. But when done right it can mean that the healthcare facility gains a partner who will shoulder a big portion of the burden of non-healthcare related issues of the healthcare facility.
Before this can happen there may be many questions/queries/ doubts raised by healthcare professionals that need to be addressed by the healthcare facility administration to ensure smooth transition to outsourcing.
Some of the main questions/queries/doubts raised by healthcare professionals could be along these lines:
- Will outsourcing medical transcription provide more time for the practice of medicine?
Outsourcing medical transcription to TransDyne has the benefit of freeing up the time of healthcare professionals, because all aspects of documenting the patient-healthcare professional encounter are done in a prompt and professional manner, by the use of right people, right processes and the right technology. This means that the information required to make an informed decision is available at the right time and with high levels of accuracy.
- What about the quality/ accuracy of finished transcripts? What are measures taken to ensure quality?
TransDyne assures an accuracy level of above 99%. Accuracy levels are maintained by having stringent quality assurance procedures in place involving four level checks by medical transcriptionist, language proofreader, unit-in-charge and a final check by the quality assurance team.
- Will outsourcing reduce costs, thereby increasing profitability?
Outsourcing medical transcription to TransDyne will bring the cost per line of transcription down by approximately 40%, which will have an effect on the bottom-line. Moreover timely transcription will ensure that the account receivable cycle is shortened and quicker reimbursements can have a positive impact on the profitability.
- What is the turnaround time guaranteed?
TransDyne ensures a turnaround time of 24 hours and offers a turnaround time of 4-12 hours for STAT reports. TransDyne ensures turnaround time by constantly recruiting, training and maintaining a large pool of medical transcriptionists, the use of technology and stringent processes.
- Is training required to use the technology used by the medical transcription service provider?
TransDyne believes that the technology used for medical transcription like uploading dictation and downloading finished transcripts should be advanced to ensure reliability, but very easy to use requiring very less or no training.
- What is the billing method used by the medical transcription service provider?
TransDyne uses a 65-character line method of billing. This follows the billing method principles as defined by MTIA. The method used is definable, verifiable, measurable, consistent and fair & honest.
- Will there be additional investment?
No additional investment is required by the healthcare facility to avail medical transcription services from TransDyne.
- Does the medical transcription service provider have adequate measures to ensure security of data?
TransDyne has taken all measures to ensure security of data at all levels. TransDyne has security measures like encryption of data during transmission, firewalls, and limited access to assure system security. TransDyne has physical security measures like manned security, restricted access etc to ensure security of its’ premises. The team at TransDyne has been educated on the importance of security and made to sign undertakings to make a commitment to maintaining security. TransDyne further assures total control over security by never subcontracting medical transcription work and executing all work in-house. Security measures taken by TransDyne not only meet HIPAA guidelines but also exceed them.
- Can the current modes of dictation be retained?
TransDyne believes that the time is a precious commodity for healthcare professionals, thereby current modes of dictation can be retained. Flexible modes of dictation are offered to ensure that healthcare professionals have the options to use their time in the best possible way.
- Is it possible to have a free trial of the services to test for compatibility?
TransDyne offers a free trial of services for a limited period to give healthcare facilities an opportunity to experience the excellent services offered firsthand, before making the final commitment.
- How is medical transcription service provider going to deal with holiday and weekend medical transcription requirements?
TransDyne has a large team of medical transcriptionists, and will be in a position to deal with any holiday and weekend medical transcription needs that may arise.
- How long has the medical transcription service provider been in this business and who are their customers?
TransDyne has been providing outsourced medical transcription services to some of the leaders in the healthcare industry for over a decade and has the testimonials of some of their customers displayed on their website.
When a healthcare facility decides to outsource its, medical transcription needs to TransDyne it essentially gains a long-term partner that manages the current needs and is in a position to handle any additional needs that may arise out of any expansion plans that the healthcare facility may have.
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