Healthcare services have been recognized as not only essential for improving the quality of life they have also been recognized as an essential indicator of the economic growth of the nation. The healthcare sector has always had to face numerous challenges towards the path to providing quality healthcare while still maintaining a healthy bottom line. One of the main ingredients that contribute to the delivery of quality healthcare and maintaining a healthy bottom line among numerous other factors is the information from patient medical records.
There are numerous methods of creating patient medical records including direct entry into EMR/EHR system, speech recognition software, having an in-house medical transcription team, using independent contractors and outsourcing medical transcription to a professionally managed medical transcription service provider. Outsourcing medical transcription to a professional service provider has been found to be one of the most efficient and cost effective methods of patient medical record creation.
However healthcare facilities and healthcare professionals have numerous concerns about outsourcing a vital function like medical transcription. While it is important to assess the medical transcription service provider based on criteria like accuracy, turnaround time, cost security and the software & technology used for medical transcription, it is also important to focus on a service provider who can be more like a long term partner rather than vendor.
Given below are a few tips to ensure successful transition to outsourced services:
- Communication: It is imperative that the healthcare facility and the medical transcription service provider have effective communication channels. Having easy access to the service provider can help solve any queries, provide timely support, improve services etc
- Flexibility: Medicine is a huge field and the needs of this field vary vastly based on numerous factors. The medical transcription needs of a healthcare facility could vary based on various factors like the specialty being transcribed, the patient influx, the need/ preference of the healthcare professional and numerous other factors. One of the basic foundations for the successful outsourcing of medical transcription is to source a medical transcription service provider who can provide flexible services based on the need of the hour, without compromising quality.
- Develop effective two-way feedback system: The quality of the patient medical record depends both on the originator of the document (the healthcare professional) as well as the medical transcriptionist. It is important for healthcare facilities and healthcare professionals to give and accept feedback from medical transcription service providers regarding measures to improve quality of dictation
- Growing together: The documentation needs of the healthcare sector are dynamic, it becomes imperative to choose a medical transcription service provider who can keep up with the changing needs of the healthcare facility, This could involve keeping up with changes in healthcare, technology and statutory requirements.
There are numerous factors that make the outsourcing process successful, some of the main being clearly defining the objectives of outsourcing medical transcription and communicating the same to the medical transcription service provider. It is also important to have two-way communication with the service provider. Having all these measures in place would bring about successful transition to outsourced medical transcription services.
TransDyne, a leader in the outsourced medical transcription industry has used their extensive background in information technology and their experience in serving the needs of the healthcare sector to provide total medical transcription solutions.
TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!
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