Healthcare is the treatment and management of illness and the preservation of health through services offered by the medical, pharmaceuticals, clinical sciences, and nursing & allied health professionals. By the definition given here the process of healthcare depends on quality inputs from various sources. Quality information provided on a timely basis in a secure and cost-effective manner is one of the inputs
Medical transcription plays an important role in the healthcare process by creating patient records. Patient records form a reference base for healthcare professionals to draw from regarding the past and present medical history of the patient and also forms a basis for future treatment plans. Considering that medical transcription is such an important contributor to the healthcare process it is vital to ensure that medical transcription is accurate, speedy, secure and cost effective. Outsourcing medical transcription to the right medical transcription service provider can ensure that patient records are created within these parameters.
However while outsourcing a vital contributor to the healthcare process like medical transcription, it is important to evaluate the quality of services.
What are the criteria for evaluating quality medical transcription services?
A simple method to evaluate a medical transcription service provider is by asking the following questions:
Does the medical transcription service provider understand the base measures for quality?
As medical transcription is a profession closely allied with the healthcare sector, it is important for the service provider to understand that patient records need to be created with maximum accuracy, minimum turnaround time, maintaining confidentiality of patient information and in a cost effective manner.
What is the training method used by the medical transcription service provider to ensure that these base measures of quality are met?
Quality of medical transcription is totally dependent on the medical transcriptionists working on the transcripts. Therefore it is important that the medical transcription service provider give due importance to the training program designed for the medical transcriptionists. Proper training ensures not only accuracy, but also helps maintain turnaround time guarantees and confidentiality. All these factors help in controlling costs.
Does the medical transcription service provider have a sustainable model for providing services?
Providing quality medical transcription services is a continuous process. It is important for the medical transcription service provider to be geared towards continuous services by having the right team, the right processes and the right technology.
Does the medical transcription service provider have training programs to continuously update its team?
Healthcare is constantly changing with discovery of new illnesses, drugs, procedures, surgery methods and therapies added everyday. It is important for the medical transcription service provider to constantly update the knowledge base of its team to enable them to provide flawless transcription services.
Does the medical transcription service provider have the practice of innovating products based on ever changing needs of the healthcare professionals/healthcare facilities?
Healthcare sector is not only affected by new development in the medical sector but also innovations in the Information Technology sector and due to statutory norms. It is important for the medical transcription service provider to gear its services to provide for these changes.
Does the medical transcription service provider accept feedback from healthcare professionals/healthcare facilities to improve their processes?
It is important for the medical transcription service provider to tailor their products to meet the specific demands and needs of the end user. To do this the medical transcription service provider has to have open channels of communication to constantly gather inputs from healthcare facilities innovate their services to fulfill the needs of their customers.
TransDyne a leading provider of outsourced medical transcription services ensures quality services by:
- Understanding the base measures of quality transcription
- Having the right training program
- Having the right team, process and the right technology
- Continuously updating their team on the latest developments in the healthcare sector
- Innovative software and technology to ease the burden of healthcare professionals
- Accepting feedback from customers to provide better services
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