Medical transcription outsourcing: Producing documentation support based on AHDI guidelines

Planning for factors affecting quality:

The accuracy of information in patient records is perhaps one of the most critical factors that are considered while availing outsourced medical transcription services. It is important for a medical transcription service provider to have a policy in place to deal with all the factors that affect the quality of transcripts.

What are the factors that affect quality of medical transcription?

• Author: The origin or substance of the patient medical record is from dictation of the healthcare professional, detailing the patient encounter. It is important for the healthcare professional to be aware of the impact of proper dictation practices. The medical transcription service provider could help in enhancing the quality of dictation by providing feedback to the healthcare professional and help them improve the quality of dictation by providing them with dictation best practices that produces optimum quality.

• Experience of the medical transcriptionist: One of the factors that help in maintaining quality is the skill set and experience of the medical transcriptionist. The medical transcription service provider should allot difficult-to-interpret audio files to medical transcriptionists with experience in transcribing such files. The quality policy should also include quality checks involving several levels by experienced and skilled personnel.

• The audio equipment used for dictation: The quality of dictation is dependent as much on the author as the quality of equipment used. It is important for the outsourced medical transcription service providers to orient the healthcare professionals with the audio equipment to enhance the quality of dictation.

• Patient demographics: While transcribing the patient medical record it is important to ensure that all the demographic details of the patients have been included accurately.

• Specification of the healthcare professional/ healthcare facility: Another factor that adds to the quality of the final transcript is ensuring that they are created according to the specifications of the healthcare professionals/ healthcare facilities. These could vary based on the specialty/ type of report/ preference of the healthcare professional/ healthcare facility. The specifications specified by the healthcare facility/ healthcare professional should be updated to enable quality output.

• Resources for improving quality: The medical transcriptionists should be empowered with resources that help them produce transcripts of maximum accuracy like dictionaries, latest drug references, specialty word dictionaries, references for anatomy, physiology and diseases etc, both in physical and virtual form

• Software resources for enhancing quality: Software and tools like spell checkers, word expansion software etc should be provided to medical transcriptionists to enhance quality.

TransDyne, a leader in the outsourced medical transcription industry has been serving the needs of healthcare facilities and healthcare professionals for over a decade. TransDyne understands the importance of quality in medical transcription and has provisions in place to ensure the right support to enable quality transcription.

TransDyne has made quality a key word in their work processes. This attitude of adopting quality as the basis of their services and their aptitude in information technology has helped them come up with easy to use medical transcription solutions that help save on time, money and efforts.

TransDyne offers quality medical transcription at reasonable prices, executed by experienced and qualified medical transcriptionists with a very quick turnaround time executed through secure HIPAA and HITECH compliant channels, with very high levels of accuracy and all this with technology that is advanced but easy to use!   

To avail complete medical transcription services from TransDyne, click here.